1. Quotation Validity Quotations are valid for 30 days from the date of issue, unless otherwise stated. After this period, prices and availability are subject to confirmation.
2. Prices and Currency All prices are quoted in U.S. Dollars (USD). Prices are subject to change without notice for orders placed after a quotation has expired.
3. Payment Terms Standard payment terms are 100% in advance, prior to dispatch. Alternative arrangements — such as 50% deposit with the remaining 50% due before dispatch, or credit terms — apply only to approved customers and must be agreed in writing.
4. Shipping and Delivery Shipping costs are not included in the product price and are quoted separately based on the product and quantity ordered. Delivery times provided are estimates and are not guaranteed.
5. Taxes and Duties Prices do not include taxes or duties. For direct purchases, customers located in Florida are charged 7% sales tax. Customers located in other U.S. states are not charged sales tax. Tax-exempt customers must provide a valid tax exemption certificate to qualify for exemption. For international orders, the customer is responsible for all import taxes, duties, and customs fees applicable in the destination country.
6. Warranty Products are covered by a one (1) year warranty against manufacturing defects, beginning on the date of purchase. The warranty does not cover damage resulting from misuse, improper installation, tampering, or normal wear.
7. Return Policy
At Life By Air, customer satisfaction is our priority. We stand behind the quality of our products and want to ensure a smooth and transparent experience for every purchase. Please read our return policy carefully before making a purchase.
7.1 Return Window We accept returns within 45 days of the delivery date. Requests submitted after this period will not be accepted, except in cases covered under manufacturer warranty.
7.2 Return Shipping Life By Air covers the cost of return shipping in all eligible cases. Once your return request is approved, we will provide a prepaid return shipping label via email. Customers do not need to pay for return freight.
7.3 Return Conditions Return eligibility depends on the reason for the return:
- Wrong Purchase / Change of Mind
- The item must be new, in its original box, and unopened.
- Unopened items qualify for a full refund.
- Items that have been opened, installed, or show signs of use will not be accepted under this category.
- Defective or Damaged Product
- Products with manufacturing defects are eligible for return or exchange even if they have been installed.
- The product must not show signs of physical damage caused by misuse, improper installation, tampering, or external impact.
- Photos or videos of the defect may be requested to process your claim.
- Exchanges
- We can exchange parts as long as they are new.
- Special Orders
- Some special-order items are subject to a 20% restocking fee.
7.4 Non-Returnable Items
- Items returned after the 45-day window.
- Products showing evidence of physical damage, abuse, or unauthorized modifications.
7.5 Refund Process Once we receive and inspect the returned item, we will notify you by email. If the return is approved, a refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
7.6 How to Request a Return To initiate a return, please contact our customer service team with the following information:
- Order number
- Product name and SKU
- Reason for return
- Photos of the product (required for defective items)